Privacy Policy

Last updated: April 2026

1. Who We Are

Prosper Clean is a professional cleaning company operating in Canberra, ACT, Australia. We are committed to protecting the privacy and security of your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information when you:

• Submit a quote request through our website or Facebook/Instagram lead forms
• Contact us by phone, email, or social media
• Book or use our cleaning services
• Sign up for promotional communications

The information we collect may include: name, phone number, email address, property address, and service preferences.

3. How We Use Your Information

• To respond to your enquiry or quote request
• To schedule, confirm, and manage your cleaning appointments
• To send invoices and process payments
• To follow up on completed services
• To send relevant promotional offers (you may opt out at any time)
• To improve our services and customer experience

4. How We Store and Protect Your Information

Your personal information is stored securely using industry-standard tools including Google Workspace and Jobber (our scheduling CRM). We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss of your data.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Our cleaning team members, solely to carry out your booked service
• Third-party service providers (e.g., scheduling software, payment processors) under strict confidentiality agreements
• Government or regulatory bodies if required by law

6. Meta Lead Ads

If you submit your contact details through a Facebook or Instagram Lead Ad, your information is collected by Meta Platforms Inc. and forwarded to us in accordance with Meta's Data Policy. We use this information solely to respond to your cleaning enquiry.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications at any time
• Request deletion of your data (subject to legal and contractual obligations)

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website may use basic analytics cookies (e.g., Google Analytics) to understand visitor behaviour. No personally identifiable information is collected via cookies without your consent.

9. Contact

For privacy-related enquiries or complaints, please contact:
Prosper Clean Canberra
Phone: 0448 282 775
Email: prosperclean.au@gmail.com